Moderation Guidelines

Last Updated: 10/01/2020
  1. The website is ours, but the feedback is for everybody. We want this to be a useful tool for sharing feedback about Providers. We expect users of the site to help us achieve this by keeping conversations respectful and appropriate and notifying us of any potential concerns. If you spot something which you think may have breached our Moderation Guidelines, please Contact Us.
  2. The following core principles are applied by Whitecoat when reviewing Customer comments and Provider replies. Accordingly, you must ensure (and you warrant that) any content you upload, post, transmit or otherwise make available on the website complies with the following principles:
    1. Comments must not be offensive

      We welcome subjective comments. However, comments must not be threatening, abusive, defamatory, vulgar, profane, indecent, menacing, harassing, offensive, or otherwise unlawful including material that racially or religiously vilifies, incites violence or hatred, or is likely to offend, insult or humiliate others based on race, religion, ethnicity, gender, age, sexual orientation or any physical or mental disability.

    2. Comments must not identify a person

      Comments must not contain information about you or any other Customer of a Provider including a name, address, date of birth or contact details. Comments should not impersonate anyone including a Customer or Provider.

    3. Comments must not be of a clinical nature

      The site is a tool to provide and share feedback on customer service experiences and not a forum to comment on or rate a Provider’s clinical experience or competency.

      Comments must not contain financial, legal, medical or other professional advice.

    4. Comments must not expose Whitecoat to legal action

      Comments must be your original work. They must not infringe protected information such as another person’s intellectual property (including copyright) or other rights including rights which protect confidential and personal information.

      Comments must not be defamatory, unlawful or encourage unlawful behaviour.

    5. Comments must be relevant to your experience of a Provider, not about a private health insurer or the moderation process

      Comments should relate directly to the services received from a Provider and a Customer’s experience. Feedback can be wide-ranging, but if a comment is unrelated to the Provider or service then it may be rejected or removed. Comments should not contain large amounts of untargeted, unwanted or repetitive content.

      Your comments must not misrepresent a relationship with any person or organisation or be false, misleading or deceptive.

      Comments related to affiliated private health insurers may be forwarded to them for follow up (where appropriate) but will not be published on the website.

      Comments relating to the moderation process will not be published.

    6. Comments must not advertise products or services

      Comments should not advertise services or products outside the context of the treatment received from a Provider.

  3. Whitecoat does not guarantee that any comment submitted will appear or remain on the website. We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published on our website without notice. Whitecoat reserves the right to block or suspend any user of its website without notice.
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