Whitecoat Operating Pty Ltd [ACN 616 486 090] (Whitecoat, we, our, us) provides a range of products and services in the health industry, including operating a website which allows individuals to search, compare and select healthcare providers based on reviews provided by individuals who have received a billable service from a healthcare provider (the Whitecoat Website).
Additionally, Whitecoat provides these services, along with other services, through an application (the Whitecoat Application), which is available on most mobile devices.
An individual who accesses or uses the Whitecoat website in any way, including to search for, compare or select a Healthcare Provider.
An individual who has:
been published on the Whitecoat website as a provider of healthcare services registered a profile with Whitecoat; or subscribed to a service provided by Whitecoat.
An individual who has:
a. provided us with feedback on a Healthcare Provider that they have recently received a billable service from; or b. provided us with feedback on a Healthcare Provider; or c. set up a user account on the Whitecoat Application.
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.
Sensitive information is a subset of personal information and is generally afforded a higher level of privacy protection than other personal information. Among other things, sensitive information includes information about your membership of a professional association or your health information.
The personal information we collect and hold will depend on a range of circumstances, including who you are and what products or services you are looking to access or use.
Generally, we will collect and hold any personal information about you:
that is publicly available; that you provide or that can be captured automatically when you access or use the Whitecoat website, the Whitecoat application or any other service provided by Whitecoat; or that you provide to us in any other way, including in the course of applying for employment with us.
If you are a Public User, the personal information we collect and hold about you may also include any information about you that is:
- publicly available; or - that you provide to us in any other way.
If you are a Healthcare Provider, the personal information we collect and hold about you may also include any information about you that is:
provided in the course of you subscribing to one of our services, including:
provided to us by Whitecoat Users who have recently received a billable service from you; and any other information that you provide to us in any other way.
If you are a Whitecoat User, the personal information we collect and hold about you may also include any information about you that is:
provided in the course of you registering and maintaining an account with us, including:
provided when you provide feedback (including ratings and comments) in relation to a Healthcare Provider from which you have received healthcare services; sensitive information about your health records, medical history, health insurance fund memberships, claims and health services that you have previously received; and any other information that you provide to us in any other way.
Where practicable, we will allow you to access and use our products or services anonymously or by using a pseudonym, however, in most cases, if you choose not to provide us with your personal information, or the information you provide us is not accurate or complete:
Where practicable, we will generally try and collect personal information directly from you:
In addition, we may periodically obtain information about you from third parties, including:
When you access or use the Whitecoat website or the Whitecoat application, we will automatically collect certain information from your computer or mobile device, including:
Typically, the information above will be tracked and collected using 'cookies', which are small text files placed on your computer for later retrieval by our web server. Cookies do not alter the operation of your computer or mobile device in any way and are frequently used on websites.
You can choose if and how a cookie will be accepted by configuring your preferences and options in your browser, however if you disable cookies on your computer, this may result in you being unable to use the Whitecoat website to the fullest and optimum extent.
Generally, the information we collect through cookies will be aggregated and not attributed to individual users.
In some cases, when you select 'Make an Appointment’ on the Whitecoat website or through the Whitecoat application, you may be transferred to a third party booking service for the purpose booking an appointment with a Healthcare Provider (Third-Party Booking Service).
In some cases, these Third-Party Booking Services may provide us with reports on the number of bookings started and/or completed using their online booking service. These reports will generally be de-identified and will not contain personal information about Public Users or Whitecoat Users, however, they may contain some personal information about Healthcare Providers.
We will take such steps as are reasonable in the circumstances to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. Some of these steps may include employing the following security measures:
Generally, we will retain your personal information until we no longer need it for any purpose that is permitted by the Privacy Act or to comply with an Australian law or a court/tribunal order. In that case, we will take such steps as are reasonable in the circumstances to destroy or de-identify the information.
Generally, we collect, hold, use and disclose personal information for the following purposes:
Where practicable, we will collect, hold, use and disclose your personal information for the purposes described above on a de-identified basis.
If you would like to request access to the personal information we hold about you, you can contact us on 0488 894 483 or email us at PrivacyOfficer@whitecoat.com.au.
In most cases, we will need to verify your identity before we can provide you with access. There may also be circumstances in which we are not required to provide you with access to all or part of the personal information we hold about you.
In particular, for Healthcare Providers:
The accuracy and quality of your personal information is important to us. If you would like to request that we correct any personal information we hold about you, or advise us of any changes to your contact details and other information, you can contact us on 0488 894 483 or email us at PrivacyOfficer@whitecoat.com.au.
We will take such steps as are reasonable in the circumstances to ensure that the personal information that we collect, hold, use and disclose is accurate, up-to-date and complete.
In most cases, we will need to verify your identity before we can correct the information we hold about you. There may also be circumstances in which we are not required to correct the personal information we hold about you.
If you have registered a profile with Whitecoat as a Healthcare Provider or a Whitecoat User you may be able to access and correct some of your personal information when you log on to your Whitecoat profile.
We endeavour to keep comments and ratings about Healthcare Providers as accurate and informative as possible. For more information, please see our Moderation Guidelines.
If you have a query in relation to how we collect, use, hold, disclose or otherwise handle or manage your personal information, you can contact our Privacy Officer on 0488 894 483 or email us at PrivacyOfficer@whitecoat.com.au.
If we are unable to satisfactorily resolve your concerns and you wish to lodge a complaint, you can contact the Office of the Australian Information Commissioner (OIAC) which has the power to investigate the matter and make a determination.
You can also contact the OAIC or visit the OAIC's website at https://www.oaic.gov.au/ for further information about the Privacy Laws and the application of the Privacy Act.