Health Funds Get Patients To Review Service

WA’s biggest health fund will start sending its members a text message or email after they visit the dentist to ask them to provide a review.
From today, HBF members who claim for an ancillary service such as dental, physiotherapy or optical will be asked to leave a review of their experience on the Whitecoat website.

Reviews on Whitecoat

They will be able to rate the time taken to get an appointment, the provider’s listening skills, how the treatment was explained and likelihood they would recommend the service.
Whitecoat was set up in 2013 but was relaunched by HBF, Bupa and nib in July last year, when the three health funds foreshadowed that eventually patients would be able to book, survey and pay for treatment with their chosen provider.

Fees and Out-Of-Pocket Expenses

The funds said when fully functional the site would give patients information about fees and out-of-pocket expenses.

Specialists and Surgeons

It would be expanded to include specialists and surgeons, who were often the subject of complaints because of high fees and unexpected gap payments.
HBF said all reviews and comments on the site would be monitored along strict moderation guidelines. Personal information would not be on the site.

About Whitecoat

Whitecoat lists more than 210,000 healthcare providers, and about 35,000 providers had registered their profiles.
HBF interim chief executive Julie Keene said she believed there could be up to 200,000 reviews by fund members in the next 12 months.

The appeal of Whitecoat

“We believe inviting members to rate their experience is a big step towards making Whitecoat the TripAdvisor of health care,” she said.

“For us, the appeal of the platform is that it helps Australian health consumers, including our members, make more informed decisions about their health care.”
Sourced from The West Australian in Health News, Provider Blogs, Whitecoat Guides
08 Mar 2017

Sourced from
The West Australian

08 Mar 2017
Health News, Provider Blogs, Whitecoat Guides

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